Client Service Charter

The operations of the OTR are guided by its 2015 Service Charter a social pact between our Office as a service provider and our clients as service recipients, their rights and obligations and access to our services in order to improve service delivery standards and conformity of these standards to public expectations. In order to achieve the purpose of this Charter, we seeks to accomplish the following:


  1. Constant revisit of operations and service delivery procedures to ensure high-level standard of business compliance;
  2. Strengthen and maintain application of modern business practices to ensure quality service delivery;
  3. Expand customer base to ensure maximum access to OTR service and improve Public Institutions and Statutory Corporations operations;
  4. Strengthen and maintain proper resource management to ensure optimization of both human and material resource utilization.